Your guarantee to pass the course
Here's the deal: Use an e-workbook this semester - it's the easiest way to
study your course, stay on track and get the grades you want.
At the end of the semester when you get that well deserved high-distinction, you can thank
us then. If, by some strange reason you fail the course, we'll be happy to refund
the price of your e-workbook. That's how confident we are!
Now here's our 7 simple terms and conditions. If you'd like to read the fine print, just click on '(More info)' or
click here to show all!
1. That's right, we'll refund the price of your e-workbook if you fail your course
(More info)
The guarantee outlined in this program is offered on the basis of a 'money-back
guarantee' and is limited to the refund of the e-workbook cost price, as paid
to Perdisco by you, in the event of you receiving a final
grade of 'Fail'. Perdisco shall not be held responsible for refunding course
fees or any other costs associated with your failing a course, nor
shall we reimburse postage costs, bank cheque or money order fees.
2. But we're not mind readers - so you have to tell us if you want a refund
(More info)
It is your responsibility if you wish to take advantage of this money-back guarantee to
make your claim, in writing, to Perdisco. It is not the responsibility of Perdisco, nor is it possible for
Perdisco, to ascertain your grade from your university. Your claim must be received within three months of
course completion.
3. Of course, we'll need proof that you actually failed the course
(More info)
Your claim must be accompanied by an official academic transcript showing a grade of 'Fail' (or mark below 50%)
for the course corresponding to the e-workbook used. Grades of 'Fail' or 'Withdrawn' that have been awarded as a result of you
withdrawing from a course or discontinuing the course after the HECS census date (generally 4 weeks from
course start) are not regarded as a 'Fail' in this instance and do not qualify for this program.
4. And you must have bought the e-workbook
(More info)
You must have paid to use the e-workbook. If you used an 'Electronic Special Reserve' copy of the e-workbook,
you do not qualify for this program.
5. It must be the right e-workbook for your course
(More info)
You must have both purchased and used the e-workbook that has been selected specifically for the course,
university, campus and semester in which you are enrolled.
6. And of course, you must have actually used it to study
(More info)
Perdisco keeps a record of your e-workbook usage throughout the semester. For your claim to be successful,
your e-workbook usage must meet all of the following minimum guidelines:
- You must have regularly used your e-workbook over, at least, the 14 days immediately prior to your exam
- All e-workbook links must have been accessed at least 3 times each
- Each link must have a 'highest score' of above 90%
Why do we have these requirements? Because we want you to not only pass your course but to excel! The easiest way for you to
do that is by following our guidelines above to make sure that you study regularly and thoroughly throughout the semester.
7. Once we receive your claim, we'll get back to you ASAP (if not sooner)
(More info)
Once your claim has been received in writing with the necessary supporting documents, Perdisco will begin investigation.
If your claim is found to be successful, you will receive notification of your refund within 28 days. If your
original payment was made using a credit card, the refund amount will be credited to the credit card originally used.
All other payment methods will be refunded by cheque.